Refund policy
At JoyHaus Marketplace, your satisfaction is our priority. Because our products are fulfilled and shipped directly from our suppliers, we do not accept physical returns. However, we are committed to making things right if something goes wrong.
Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery at hello@joyhausmarketplace or joyhausmarketplace@gmail.com with:
- Your order number
- A clear photo of the item and the issue
We will review your claim and, when eligible, provide a replacement or issue a full refund-whichever is appropriate.
Lost or Missing Orders If your order has not arrived within the estimated delivery window, please reach out and we will investigate and resolve the issue promptly.
Order Cancellations Customers may request cancellation of an order before it has been processed or shipped. If the cancellation is approved before fulfillment begins, a full refund will be issued to the original payment method.
Once an order has entered processing or has shipped, cancellation may no longer be possible. If an order has already shipped, it cannot be canceled, but you may contact us regarding any issue with the delivery or product.
Please contact us as soon as possible if you need to cancel your order.
Non-Refundable Situations We are unable to offer refunds for:
- Change of mind after 1 hour
- Incorrect shipping addresses provided at checkout
- Delays due to customs or carrier issues outside our control
Contact Us For any questions or concerns, please reach out to us at hello@joyhausmarketplace or joyhausmarketplace@gmail.com. We're here to help!